No Refunds: Refunds are not offered. Please review all terms and conditions before purchasing.
Sale Items: Sale and promotional items cannot be exchanged.
In-Store Exchanges: Online orders cannot be exchanged or picked up in-store.
Shipping Delays: Delays due to holidays or natural disasters are beyond the company's control.
Damaged Goods: If your item arrives damaged, Pronto Denim will assist in filing a claim with the shipping company, but they cannot be held responsible for damages caused during shipping.
Exchange Policy:
Defective or Incorrect Items: You have 14 days to exchange items that are defective or incorrect.
Incorrect Size: You can exchange full-priced items (excluding promotions) for a different size once within 14 days.
Exchange Conditions:
Unused and Unwashed: Items must be in new, unworn, and unwashed condition.
Original Tags: All original tags must be attached.
Video Evidence: Record a video unboxing your package to document any issues.
Contact Pronto Denim: Submit a detailed report with the video to [อีเมลถูกนำออกแล้ว].
Exchange Fees: A fee of 189 Baht applies for exchanges not caused by Pronto Denim’s error.
Original Packaging: Return items in their original packaging.
